Shipping policy

Shipping Policy

Last updated: September 14, 2026
Operated by: PZMO
Email: pzmo.official@gmail.com

Processing & Delivery Time

Our apparel is made to order. Delivery time includes production plus carrier transit; these are separate stages.

• Printful: standard production typically takes 2–5 business days. Transit time is additional and depends on the product, fulfillment location and destination.
• PODpartner: its current general guidance indicates that production is completed within 48 hours in most cases. This is supplier guidance, not a guaranteed dispatch time for every PZMO order. Garment availability, printing and branding requirements, order volume and holidays may affect timing. Transit time is additional and varies by destination and shipping method.

Use any product-specific or checkout delivery estimate provided for your order. Where no estimate is displayed, contact us before ordering for destination-specific guidance. Estimates are not guaranteed arrival dates and do not limit rights relating to late delivery.

Shipping Costs — USD

PODpartner apparel

Standard shipping: $0.00. This applies to eligible PODpartner apparel, including SHADE and SHADOW PERFORMANCE garments, when delivery is available to your address. Additional eligible PODpartner items also have no standard shipping charge. Free shipping does not mean that all import charges are included.

Printful apparel

The following standard base rates are currently configured for Printful apparel in our store. They are not a per-extra-item surcharge or a guaranteed total for a mixed order. Product and address eligibility is checked at checkout.

Destination	Base rate (USD)
United States	$8.79
Canada	$10.59
Australia / New Zealand	$12.49
Japan	$7.89
South Korea / other supported destinations	$17.69

Additional items & mixed orders

Adding Printful products may change the shipping total, particularly when items use different shipping profiles or fulfillment locations. There is no single universal per-additional-item surcharge for every basket. Review the updated shipping total at checkout before payment.

If your order contains both PODpartner and Printful apparel, the eligible PODpartner items retain free standard shipping; applicable Printful shipping charges remain. Items may ship separately, have different tracking numbers and arrive on different dates. A split shipment does not itself authorize an unannounced additional shipping charge after purchase.

The checkout shipping total is the amount charged for the selected shipping service. If it differs from the guidance here, contact us before paying so we can check. Shipping availability is limited to supported destinations and products; a listed rate is not a promise that every product can be delivered to every address.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Customers are responsible for monitoring shipment progress using the provided tracking information.

Customs, Duties & Taxes

Free shipping, where offered, covers standard shipping charges only and does not automatically include import duties, taxes, or customs clearance fees. These charges depend on the destination and shipping arrangement.

Where applicable charges have been prepaid, they should not be collected again upon delivery. Any applicable charges not prepaid may be collected by customs or the carrier.

If you receive an unexpected or duplicate charge, contact pzmo.official@gmail.com with your order number and the payment notice so we can help verify it.

This policy does not limit your statutory consumer rights.

Delivery Delays

Delivery times may be affected by:

• Customs clearance procedures
• Public holidays
• Severe weather conditions
• Carrier service disruptions
• Other circumstances beyond our reasonable control

If your order is delayed, contact PZMO so we can investigate with the fulfillment partner or carrier. Where required by applicable law, we will notify you of a dispatch delay and provide the option to consent to a revised dispatch date or cancel unshipped items for a refund. This does not exclude any mandatory rights relating to delivery.

Address Accuracy

ENGLISH ONLY — recipient name and full delivery address. Enter the full name, street address, apartment/unit, city and state/province in English or their correct romanized form. Keep postal codes and phone numbers accurate. Select the correct destination country/region.

Please check all details before payment and contact us immediately if a correction is needed. Changes may no longer be possible after production or dispatch. Incorrect or incomplete details can delay or prevent delivery. We will explain any available correction or redelivery options and obtain your agreement to any additional charge before proceeding, subject to applicable consumer law.

Lost or Damaged Packages

If your package is missing, contact us as soon as the expected delivery date has passed. For damaged or incorrect items, please contact us promptly, preferably within 30 days of delivery, with your order number and clear photographs. This reporting request is not a deadline that removes statutory rights.

PZMO is your first point of contact for both Printful and PODpartner orders. We will investigate with the relevant partner and arrange the appropriate remedy under our Refund & Return Policy and applicable law. Please contact us before sending an item back so we can provide the correct return instructions.

Contact

PZMO
Representative: KANGHYOUN LEE
Email: pzmo.official@gmail.com

Business Address:
401-J806, 4F, 79 Gimpohangang 9-ro
Gimpo-si, Gyeonggi-do
Republic of Korea